Kingmaker Privacy and Data Protection

How Kingmaker Casino Australia Handles Player Data

When we carry out identity checks, we ask for documents confirming identity, address and ownership of the payment method used on the account. These checks exist to confirm that a withdrawal request comes from the genuine account holder and that the funds being returned belong to them. Under our rules 6.6.4, requested documentation must be provided within 30 days.

Why we verify identity and payment ownership

Before releasing a withdrawal, we need to be certain that the payment details on file match the person requesting the funds. This protects the account holder from unauthorised withdrawals and allows us to confirm that a payment method genuinely belongs to them, as set out in our rules 6.10.

We also use account activity to apply our dormant account rule: if there is no login for 180 days, the account can be marked inactive, and our rules 6.18 permit a $5 monthly administration fee, capped at the remaining balance. This means the data held on an inactive account is still reviewed in connection with that fee.

What Information We Collect and Why

The information we request is tied directly to account security and to the conditions attached to withdrawals. Each item below reflects a specific stated purpose.

• Identification documents, used to confirm the identity of the account holder during verification.
• Proof of address, used as part of the same identity verification process.
• Payment ownership documents, used to confirm that a card or account funding the casino belongs to the account holder, under rules 6.10.
• Account activity and login records, used to apply the 180-day dormancy rule under rules 6.18.
• Wagering records, used to confirm the required $20 monthly wagering has been met before a withdrawal request is processed.

Data Review During Withdrawals and Account Checks

A withdrawal request is reviewed against the verification documents already on file, and against the monthly wagering condition that requires at least $20 wagered within the calendar month of the request. If a withdrawal does not meet the stated turnover condition, our rules 6.8 allow winnings to be withheld, along with a commission of 10 percent, minimum $0.50, or 15 percent where the funding came from a card or bank method.

We note under rules 6.10 that a requested withdrawal method is not guaranteed; a different verified payment method may be used instead, which is why ownership verification of payment details matters. Players can review how these checks interact with payment processing on our payment methods page, and can follow the related conditions attached to any active offer on our bonuses page.

If a player disagrees with how their data or a withdrawal has been handled, our disputes process sets out the steps for raising a complaint, and our support team is reachable through live chat, available 24/7, as noted on our contact and support page.